SHOPPING
Website
You can shop at MOVA Carpets as a guest user or a registered customer.
Signing up is very easy. Your information will be saved for your future purchases.
If you shop as a guest user, detailed information and the details of your order will be sent in the confirmation email.
SHOWROOM
You can thoroughly examine and purchase our products at our showroom located within our factory.
In order to better serve our customers, we conduct showroom visits through an appointment system.
Through our Whatsapp line you can schedule an appointment.
ACCOUNT
YOUR MOVA CARPETS ACCOUNT
You can easily sign up and save your information for future purchases.
FAVORITES
You can save your favorite products by clicking on the heart icon located on them.
To use this option, you need to be a registered customer.
PAYMENT
PAYMENT OPTIONS
You can make payment via bank transfer or credit card.
INVOICE
INVOICE
You can request an individual or corporate invoice for your order.
We send your invoice along with your order.
LOST INVOICE
Through our Whatsapp line you can contact us to request the PDF file of your invoice.
DELIVERY
DELIVERY
The shipping cost is to be borne by the customer.
We produce and ship our products within 14-21 business days
MISSING/DAMAGED DELIVERY
You must open your package and check your order in the presence of the delivery personnel.
If you detect any missing or damaged items, you should request a report form from the delivery person and fill it out.
You can contact us regarding the situation through our support line.
İADE
RETURN
RETURN OF STANDARD PRODUCTS
You can send the product back to us within 14 days from the delivery date, provided that it is unused, in its original packaging or in packaging that prevents damage. To do so, please contact us through our support line with your order number and the agreement code you can obtain from us.
The return shipping cost is the responsibility of the customer. Therefore, please note that this fee will be deducted from your refund amount.
If the product is damaged due to insufficient packaging during return shipping, the responsibility lies with you. In such cases, the product will be sent back to you.
RETURN OF CUSTOM PRODUCTS
We do not accept returns for products made to custom sizes, patterns, or colors.
REFUND
Refunds are processed using the same payment method used at the time of purchase.
Once the process is complete, a return confirmation will be sent to you via email.
If more than 14 days have passed and the refund has not reached your account, please contact your bank to expedite the process.
PRODUCT AND USAGE
PRODUCT TYPES
Our rugs vary in weaving techniques, patterns, color count, weight, and design differences.
Therefore, we have different pricing for various product categories.
MEASUREMENT DEVIATIONS
Our rugs shrink after piece dyeing and/or washing processes.
The shrinkage rate can vary from batch to batch.
Therefore, due to the nature of the product, deviations of +/- 3% in both straight and diagonal measurements are considered normal.
EDGE RIPPLING
Due to the piece dyeing and/or washing process of our rugs, there may be rippling along the edges.
To minimize this rippling, you can press along the edges with a cylindrical object.
SLIPPAGE
To prevent your rug from slipping, you can use non-slip adhesive tape underneath or place a non-slip mat.
GUARANTEE
Our rugs are guaranteed for 1 year against any manufacturing defects.
If you encounter any issues, you can contact our support line and explain the situation with photos and written description.
Depending on the situation, we carry out replacement, or refund for the product.
CUSTOM PRODUCTION
CUSTOM SIZE
We can produce rugs in custom sizes according to your specifications within the limits of 240 cm width and 1500 cm length.
We apply pricing differences for custom size productions.
SPECIAL COLOR VARIANT
We can produce custom orders for you without any additional charge based on the colors you choose from our color options.
SPECIAL PATTERN DESIGN
We can create custom designs according to your preferences. For custom design work, we offer pricing based on quantity.
PRIVACY AGREEMENT
PARTIES
On one side, Samovar Carpets and Furniture, located at Al Tilal Complex. Al Jahra Street, Shuwaikh-Kuwait, hereinafter referred to as the SELLER.
On the other side, individuals who use the website movacarpets.com and become customers electronically, hereinafter referred to as the CUSTOMER.
The website belonging to the SELLER and where electronic transactions are carried out, namely movacarpets.com, will hereinafter be referred to as the SITE.
SUBJECT OF THE AGREEMENT
This privacy policy governs the protection of personal information shared by users of movacarpets.com with the SELLER and outlines the rights of users in this regard. The SELLER will not share user data with third parties or institutions not directly related to the company except as stated in this policy.
If the SITE's hosting services are provided by third-party providers, the responsibility for server-related data sharing lies with those service providers. The SELLER is obliged to clearly inform the CUSTOMER of this before payment.
DEFINITION OF CONFIDENTIAL INFORMATION
During the SITE project as defined in this agreement, any ideas, projects, inventions, business methods, developments, patents, copyrights, trademarks, trade secrets, or other types of legally or non-legally protected innovations and any commercial, financial, or technical information, whether written or verbal, disclosed during the process by the SELLER, will be considered confidential.
OBLIGATIONS OF THE PARTIES
The SITE must provide any required information or documentation to the CUSTOMER as covered by this agreement.
The SELLER agrees that all data related to sales conducted on the SITE are confidential and that only personnel who need access for their duties will be allowed to view them. These data will not be disclosed to any third-party individuals or organizations for purposes beyond the business, without the CUSTOMER's permission.
The SELLER accepts full and joint liability for any breach of confidentiality by their employees or those acting on their behalf and guarantees that these parties will comply with the principles of confidentiality.
The SELLER also agrees to compensate the CUSTOMER for any material or moral damages incurred due to a breach of this agreement.
DURATION
The confidentiality obligation outlined in this agreement begins with the purchase made on the SITE and ends after the sale. However, after the sale, the CUSTOMER may request the deletion of all information related to the transaction.
NOTIFICATIONS
In case of a dispute, unless notified otherwise through a notary within 7 days, both parties agree that the addresses provided (especially the one listed on the SITE for the CUSTOMER) will be considered valid notification addresses in accordance with the Notification Law.
DISPUTES
In the event of a dispute arising from this agreement, Kuwait Courts and Enforcement Offices shall have jurisdiction.
The version of the agreement valid at the time of purchase on the SITE shall be applicable.
SALES AGREEMENT
PARTIES
ARTICLE 1 – This User Agreement has been mutually accepted and entered into force with the electronic approval of the CUSTOMER between Samovar Carpets and Furniture, located at Al Tilal Complex. Al Jahra Street, Shuwaikh-Kuwait (hereinafter referred to as the “SELLER”) and the real person who registers on the “movacarpets.com” website belonging to the SELLER (hereinafter referred to as the “CUSTOMER”) under the conditions specified in this agreement. The website will hereinafter be referred to as the “SITE.”
SUBJECT OF THE AGREEMENT
ARTICLE 2 – The subject of this agreement is to define the conditions for making payments on the SITE, the terms of use of the SITE, the principles for the CUSTOMER’s use of services provided or to be provided through the SITE by the SELLER, and the mutual rights and obligations of the parties.
TERMS OF SITE USE
ARTICLE 3 – The CUSTOMER's membership begins once they correctly and completely fill out the payment form on the SITE, declare approval of this user agreement, and the payment is approved by the SELLER. The CUSTOMER can only begin to benefit from the rights in this agreement after this moment.
ARTICLE 4 – The CUSTOMER agrees, declares, and undertakes to use the SITE and the services provided by the SELLER via the SITE in compliance with this user agreement and its annexes, as well as the terms of use announced separately on the SITE, and other usage terms communicated to them by the SELLER via electronic communication or other means. The CUSTOMER agrees that if they do not comply with the user agreement or other usage terms notified to them, the SELLER may terminate their CUSTOMER status without further notice or warning.
AMENDMENTS TO THE AGREEMENT
ARTICLE 5 – Changes made by the SELLER to this user agreement or its annexes will be communicated to the CUSTOMER for approval before they perform any transactions related to services provided by the SELLER on the SITE. The CUSTOMER may either accept these changes by approving them — at which point they will take effect — or terminate their membership and this agreement.
PRINCIPLES REGARDING SERVICES PROVIDED THROUGH THE SITE
ARTICLE 6 – The SELLER will deliver the service related to the payment made by the CUSTOMER either directly to the provided address or via a suitable digital format (email or server link).
CUSTOMER’S RIGHTS AND OBLIGATIONS
ARTICLE 7 – The CUSTOMER receives the service as described by the SELLER or as detailed in their order. The SELLER may also work with third-party service providers. In this case, the website (movacarpets.com) acts as a payment intermediary, and responsibility for services not clearly detailed lies with the third party. The CUSTOMER cannot claim post-sale support or refunds from the SELLER in such cases. The SELLER commits to transparently informing the CUSTOMER in advance in such cases.
ARTICLE 8 – The CUSTOMER may copy or reproduce a copy of this user agreement. They can also continuously access the latest version via the SITE.
ARTICLE 9 – The CUSTOMER agrees to receive notifications, advertisements, or other communications via electronic means (SMS, email, fax, FTP, etc.) from the SELLER and the SITE. The CUSTOMER may refuse such communications by notifying the SELLER in writing via electronic means. However, in this case, the CUSTOMER agrees not to hold the SELLER responsible for any loss resulting from not receiving mandatory service confirmation or agreement updates. Also, unless the CUSTOMER opts out using the method specified in the message, all such communications will be considered as accepted commercial electronic messages, and the SELLER will not be held legally or criminally liable.
ARTICLE 10 – While initiating services or using the SITE in any way, the CUSTOMER agrees to comply with all the terms listed in this agreement, its annexes, and applicable laws, and acknowledges understanding and accepting all such terms.
ARTICLE 11 – The SELLER confirms the accuracy of the technical details listed on the SITE regarding their services. Images on the SITE are representative, and actual service details and approvals take precedence. If the CUSTOMER has any additional requests not mentioned in the service details, they must state them clearly. Otherwise, the details listed on the SITE shall apply.
ARTICLE 12 – The CUSTOMER is personally responsible for the security and confidentiality of personal data such as usernames, passwords, and credit card details. If the CUSTOMER suspects misuse of their personal information, they must inform the SELLER immediately. Failing to do so means the CUSTOMER cannot hold the SELLER liable and agrees to compensate the SELLER for any resulting damages.
ARTICLE 13 – For digital services, the CUSTOMER acknowledges that the service begins when the license information is delivered. If the digital service is time-limited, failure to renew at least 6 hours before expiration will result in service suspension. The CUSTOMER can exercise their right to object if the service deviates from the terms outlined in this agreement or the SITE. When making an objection, the CUSTOMER must return the original invoice to the SELLER. If the invoice is not sent, VAT and other legal charges cannot be refunded. If a valid objection and invoice are received within 10 days, the SELLER will refund the service fee.
ARTICLE 14 – The CUSTOMER agrees that the SELLER is not responsible for any failures to deliver services or for any defects related to services, whether open or hidden. The CUSTOMER irrevocably agrees not to hold the SELLER liable in such situations.
ARTICLE 15 – In case of payment by credit card, the CUSTOMER agrees not to misuse chargeback procedures. If they cause damage to the SELLER by failing to pay for a service, they agree to cover all losses suffered by the SELLER.
ARTICLE 16 – CUSTOMER OBLIGATIONS REGARDING SITE USAGE
The CUSTOMER agrees to use the SITE in compliance with applicable laws, not to infringe upon or violate the personal, commercial, intellectual, proprietary, or other rights of other customers or third-party businesses, not to reproduce, copy, distribute, or process any written, visual, or audio data found on the SITE or the SITE’s original design and operation unless directly related to themselves. The CUSTOMER also agrees not to enter into direct or indirect competition with the SELLER and irrevocably accepts, declares, and undertakes to compensate all damages arising from any breach of these terms without requiring a separate notice, and that the SELLER will not be held liable in such cases.
ARTICLE 17 – REQUESTS FOR ADDITIONAL SERVICES
The CUSTOMER may request additional services beyond the existing ready-made services. The CUSTOMER agrees not to use these additional services for other purposes, acknowledges that these services are no different from the other ready-made services, and accepts that the SELLER may sell the same additional services to other customers or include them in future service updates.
ARTICLE 18 – CUSTOMER DATA CORRECTIONS
While using the SITE under this user agreement, if the CUSTOMER makes an error while entering data or needs to update it, such errors can be corrected through their personal forms on the SITE. However, data errors related to a purchase after the SELLER’s service approval can only be corrected within one (1) hour after the transaction or by submitting a written correction request to the SELLER if the situation is not irreversible. This correction is subject to SELLER’s approval.
RIGHTS AND OBLIGATIONS OF THE SELLER AND THE SITE
ARTICLE 19 – ORDER CONFIRMATION
The SELLER provides the CUSTOMER with full visibility of the order details, including total cost, before confirmation and sends an electronic confirmation message to the CUSTOMER once the order is approved and payment details are entered.
ARTICLE 20 – CONTENT CHANGES
The SELLER reserves the right to modify service content on the SITE at any time without prior notice or announcement.
ARTICLE 21 – THIRD-PARTY LINKS
The SELLER makes no guarantees regarding the content or security of third-party links provided on the SITE for advertising, information, or other purposes. The CUSTOMER accesses these links at their own risk and cannot hold the SELLER liable.
ARTICLE 22 – ACCESS INTERRUPTIONS
The SELLER holds no responsibility for issues or interruptions in accessing the SITE due to technical problems or reasons beyond its control, nor for any damages arising from such issues.
CONFIDENTIALITY CLAUSE
ARTICLE 23 – CONFIDENTIALITY OBLIGATION
Both the SELLER and the CUSTOMER are obligated to keep confidential all commercial secrets and similar competitive information and documents learned or disclosed under this user agreement, except as required by legal obligations. This obligation continues even if the agreement is terminated for any reason.
EVIDENCE AGREEMENT
ARTICLE 24 – VALIDITY OF SELLER RECORDS
The CUSTOMER agrees that in case of any dispute arising from this agreement, all records kept by the SELLER, including printed, electronic, or other formats, system logs, and commercial books, will constitute valid, binding, conclusive, and exclusive evidence.
TERMINATION OF AGREEMENT
ARTICLE 25 – TERMINATION
The SELLER may unilaterally terminate this agreement at any time. If either party fails to fulfill their obligations, the other party may send a notice via written or electronic means allowing at least three (3) business days to rectify the breach. If not corrected within this period, the notifying party may immediately terminate the agreement.
MISCELLANEOUS PROVISIONS
ARTICLE 26 – ELECTRONIC NOTICES
Any notifications deemed valid under this agreement may be sent via electronic communication methods.
JURISDICTION
ARTICLE 27 – COMPETENT COURT
The parties agree that the courts and enforcement offices of Kuwait will have exclusive jurisdiction over any disputes arising from the application of this agreement.
